Thank you for shopping with eucarpet.ro, operated by International Development Service Center S.R.L. We want to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

You may return the purchased product within 14 days from the date of delivery.

To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

To initiate a return, please contact our customer service team at [customer service email] with your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.

The cost of return shipping will be the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Certain items, such as personalized or custom-made products, are not eligible for return unless they arrive damaged or defective.

For any questions or concerns regarding our return policy, please contact us at info@eucarpet.ro.

Thank you for choosing eucarpet.ro and International Development Service Center S.R.L.
Last Updated: 01 / Feb / 2024